The term 'customer service representative,' in theory, refers to an individual who will provide service to the customer. Most of the time, these people provide headaches and frustration to the customer instead. How many times have you had to practically yell into the phone to deal with these people to get them to reading from their prepared scripts that are designed to frustrate/confuse you into giving them more money?
But I'm not here to rant, because I just had the best customer service experience ever. Here's how it went down: Two years ago, I bought a domain and hosting plan from
GoDaddy.com. In the last month or so, I've been getting emails telling me the plan was about to expire and that it was set to auto-renew (i.e. automatically debit my account). I didn't want the plan anymore, so I went to the website and turned the auto-renew off, expecting that to take care of the problem. But then today I check my email and there's a receipt for the auto-renewed plan.
Sighing the deep sigh of a guy who hates phones because of things like this, I called
GoDaddy. The dude asked how he could help, and I told him what happened. Without missing a beat, he said, "Alright, I'll just go ahead and cancel your plan and get you that refund." No annoying questions about why I didn't like the service, no trying to sell me on the benefits of a hosting plan, no tempting me with a 30-day free trial. Just one 20-second conversation and the problem was solved to the customer's satisfaction. Wow.
The sad part is that I'm amazed by something that should happen all the time.